Shipping policy

Shipping Policy
Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

Shipping Rates & Delivery Times

We offer straightforward, reliable shipping options across the UK:

Standard Shipping (2–4 business days)
Flat rate: £5.99

Free Shipping on orders over £50.00

Please note: Delivery times are estimates and may vary due to courier delays or seasonal volume.

Local Collection

Free Click & Collect is available from our Berkshire facility.
You will receive a notification when your order is ready for pickup.

International Shipping

At this time, we do not offer international shipping outside the UK.
(If you plan to offer it later, I can expand this section.)

Delivery Issues

If your package is delayed, missing, or arrives damaged, please contact us at [your email] within 7 days of delivery. We will work directly with our courier partners to resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If an order is returned to us due to incorrect or incomplete information, the customer will be responsible for additional shipping charges.

Returns & Exchanges

For information on returning or exchanging items, please see our Returns Policy.